Procuramos Engenheiro de Suporte Técnico Especialista para

Quem somos e porque estamos contratando.
Fundada em 2016, somos o braço especializado na oferta de serviços terceirizados de profissionais de TI, permitindo que nossos clientes mantenham foco em seus propósitos de negócios e confiem a TI com a gente.
Em linha com o crescimento da demanda por esses serviços, reestruturamos nossa organização trazendo grandes talentos e especialistas para comporem nosso time.
Nossos colaboradores são nosso maior e melhor ativo, por isso buscamos profissionais dinâmicos, apaixonados por TI, inovação e qualidade, que coloquem o cliente em primeiro lugar, mas que também priorizem o seu bem-estar e de todo grupo, valorizando a importância do contínuo aprendizado.

Descrição das atividades:
Monitor the performance of the technical system daily: own and maintain system metrics, dashboards, monitors, and alarms.
Be on standby to observe changes in metrics, remain alert for alarms, be available to check for production issues, and provide technical support.
Facilitate problem resolution: dig deeper to fully understand the issue, quickly identify business impacts, take immediate action to resolve issues by following Standard Operating Procedures (SOPs), or escalate to the engineering support team; maintain up-to-date points of contact (POC) for all functional teams and within customer-dependent teams, contact the specific POC for needed assistance; when external suppliers are involved, contact them through the appropriate communication channels and seek a solution.
Raise the level of system performance: identify gaps in the coverage and accuracy of metrics, inform the corresponding teams for improvements; proactively identify potential problems and draw attention to risks before starting production.
Prioritize efficiency: create and improve SOPs for common business and technical issues, enhance efficiency tools, and streamline problem resolution processes.
Provide visibility: conduct weekly meetings to review operational status with stakeholders and seek continuous improvements.
Take turns providing support with the technical support team from other countries, ensuring daily and continuous monitoring. Conduct transition sessions with the next care team before the end of the day.

Requisitos obrigatórios
• Minimum of 3 years experience in customer-facing technical support..
• Specific experience in support related to current accounts, PIX, incoming and outgoing payments, API services, and bug fixes.
• Experience in payment methods and all essential functionalities, while using various diagnostic tools to isolate the potential cause of the problem.
• Technical skills: Lambda, SQL, AWS, Oracle Database, PostgreSQL, JSON, API Integrations, Tableau Dynamics, Power BI.
• Fluency in English for daily contact with the global team.
• Experience with the Matera system.
• Maintain strong accountability during daily operation
• Proactive
• Take quick action in response to production issues.
• Use accurate judgment to make correct decisions
• Having creative problem-solving skills, a collaborative nature, and flexibility will be essential to your success.
• A keen sense of identifying problems, a flexible profile, excellent communication and documentation skills, and a strong commitment to the quality of technical systems.



Previsão de início: Inicio Imediato
Nível de Experiência: Especialista
Regime de Contratação: Pessoa Jurídica
Modelo de Trabalho: Híbrido, presencialmente 3 dias por semana- AV Paulista-SP
Duração do Contrato: Indeterminado
Formação desejada: Graduação ou cursando Ciência da Computação, Engenharia da Computação, Sistemas de Informação ou Análise de Sistemas.
Idiomas: Inglês fluente

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